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New Inspire losing steps.

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‎07-31-2019 22:19

‎07-31-2019 22:19

Purchased a new Inspire today. Charged up and (after a couple of resets) convinced it to start counting steps.

Synced with my android fitbit app.

Inspire then displayed 12538 steps posted earlier in the day from Zip tracker. 

Great. Removed the Zip from my available Fitbit devices...ready for my new Inspire life.

Additional walking got my Inspire tracker up above 15000 steps.

When I launched Fitbit app on my phone, miles/calories/minutes updated in the app but not the steps. 

Meanwhile Inspire now displaying only 12538 steps again.

Restarted phone. Restarted app. 

Reading 12538 steps, 2.75 miles, 1586 calories.

Closed app.

Walked additional steps. Inspire now reading 12820 steps.

Launched Fitbit app and autosync occurred.

App reading 12538 steps, 2.86 miles, 1606 calories.

Inspire is again back to 12538 steps.

Very unhappy and hoping for solution. Otherwise Inspire device is being returned.

 

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4 REPLIES 4

‎08-01-2019 09:25 - last edited on ‎03-20-2025 10:41 by Fitbit Moderator

‎08-01-2019 09:25 - last edited on ‎03-20-2025 10:41 by Fitbit Moderator

@Cbtrack, welcome! Thanks for being part of our Community! 

Let me help you with your Inspire losing steps. Do you have any third party apps linked to your account? Have you manually logged any activities? Both instances may overwrite the data recorded by your device. Still I suggest you clear your data (factory reset) and set it up again on your account.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-01-2019 13:32

In response to AlvaroFitbit

‎08-01-2019 13:32

No 3rd party apps. No manual logging.

Sent from Yahoo Mail on Android
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‎08-13-2019 18:54

‎08-13-2019 18:54

I'm having the same issue. It's very frustrating 

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‎08-13-2019 20:19

In response to GingerSteps

‎08-13-2019 20:19

Me too. My inspire had been working well until yesterday. Then about halfway thru the day, all my steps were lost and the counter went back to zero. Today, same thing. I know it was counting earlier because I felt it buzz in on the hourly goals.  Now my counter shows zero steps and won't count any more.

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