Not counting

[Kendonr]

Steps, minutes, heart rate, miles,etc are not being counted, can anyone help? I have set it on the charger several times  and then let it full charge, reset the blue tooth on my phone and restarted the phone...

[Trusting]

Mine doing the same thing. I contacted administrator. It seems to be happening with certain phoned

[Rich_Laue]

When you say bot counted, @Kendonr are you looking at the Inspire HR on your arm? This is where the counting happens and bluetooth or your phone is not needed.

If everything on the Inspire HR is correct, but nothing is showing up in the Fitbit app or on Fitbit.com then we have a sync issue and will need to know the phone model.

[Chels2020]

I am having the same problem. Nothing is counting on my inspire itself. Mine is also charging fine and everything else works, just not tracking steps etc. No syncing issues. 

[Trusting]

Good morning,

Thanks for your prompt response. O purchased a new phone and my problem
went away! Yeah!!!

[Chels2020]

My issue is not my phone. The tracker itself is not tracking