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Not recording correctly

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‎12-17-2019 12:45

‎12-17-2019 12:45

I have  a Inspire which I set up 3 days ago.  All steps, distance and calories burned are way above what they should be.  I've tried restarting and re registering but to no avail. ie  since restarting, its recorded 13,600 steps in 2 hours! I've rarely done 13000 steps in a day. Can you help?

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‎12-18-2019 16:17 - last edited on ‎12-03-2024 05:20 by Fitbit Moderator

‎12-18-2019 16:17 - last edited on ‎12-03-2024 05:20 by Fitbit Moderator

@Recalbrate Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

It's pretty weird that's tracking too many steps in 2 hours. I would like you to make sure that all your personal information is properly entered in your Dashboard. 

After this, check this article about how accurate are Fitbit devices? 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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