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Phone and computer stopped receiving data.

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‎01-19-2020 08:15

‎01-19-2020 08:15

After successfully pairing my new fitbit and receiving data for one or two weeks,  now I get no information on my phone or computer. 

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‎01-21-2020 08:36 - last edited on ‎01-21-2025 07:50 by Fitbit Moderator

‎01-21-2020 08:36 - last edited on ‎01-21-2025 07:50 by Fitbit Moderator

@JL66 Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Inspire not syncing with your phone and computer.  You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions for both platforms here.

Let me know how it goes.

Alvaro | Community Moderator

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