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Step Counter Not Resetting

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‎03-02-2020 18:05

‎03-02-2020 18:05

According to my mom, her Fitbit Inspire is not starting over on the step count every day. Instead it’s just a running total. What needs to be done to fix that?

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‎03-03-2020 07:15

‎03-03-2020 07:15

@AskingForMyMom Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your mother's step count not resetting. This is odd but this may happen when there is a  change in timezone (due to travel or DST changes).  You can restart your device as this will help it reset the following midnight but it won’t remove the steps from the affected date.

 

Let me know how it goes.

Alvaro | Community Moderator

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