Timer app doesn't appear on your watch face

[Ribij]

I went to go see how to use the timer and stop watch features. It says to click the timer app on the watch face. I scroll down and the timer app not there. I try to click on every app and nothing. I looked at videos on YouTube and I don't have the timer symbol when I scroll down at all. It says the timer app installed on the Fitbit app... What am I doing wrong?

[JohnnyRow]

Try scrolling up instead of down (swiping down),

[Calen]

Did you manage to resolve this? I have the same problem. Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Calen.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling and recommend restarting your tracker: How do I restart my Fitbit device? For more information about navigating your device, see How do I navigate my Fitbit device? 

Hope this helps.

[Calen]

I restarted but I still don’t see it. I am trying to figure out how to see what alarm is set on the device face. This is a brand new tracker - is there something I need to set up?

Sent from my iPad

[LiliyaFitbit]

Thank you for your reply, @Calen.

I appreciate your efforts and the additional details. I understand your concern, you can find information about alarms on your Fitbit device in How do I manage alarms on my Fitbit device? If you still don't see the Timers app, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.