Tracking information disappears

[JM914]

I program my Inspire Fitbit to track the different workouts I do. On three separate occasions the tracking information  of my walk that was recorded on my phone ,with all the data just disappeared. What causes this and can the info be retrieved. Anyone have this issue and found a way to resolve it.? Thanks.

[AlvaroFitbit]

@JM914 Welcome to the Community.

Let me help you with your missing activities. This isn't an expected behavior. How did you record these activities (via the app itself, the tracker or any other way)? Do you have any third party app linked to your account? Have you manually logged activities on your account? Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date. Finally if the issue persists could you share a screenshot of what you are seeing on the Dashboard and the activities area?

Let me know how it goes.

[JM914]

Hi Alvaro

Thank you for your response, I program my exercise type directly on my fitbit tracker. After I workout, the data shows up on my phone.I don't have a third party app linked to my account but now I think I know what happened. After my data mysteriously disappeared, I contacted fitbit support on the phone. Support  was also at a loss but he told me I deleted the information. I was shocked becauseI defiitely did not intentionly delete the information.He told me to uninstall then reinstall the app. I was afraid to do that beacause I thought I might lose all my information. Once support told me I deleted the information, I googled how to retrieve lost data on fitbit and I found that others had the same issue. The key was not to swipe from the left on the Iphone.When I  was recordering my information from my phone into another book, I must have accidently swiped on my phone from the left and accidently deleted the data. Now i'm careful to just tap and not swipe. So far so good. Hope this helps if anyone else has this issue.