Tracking

[Zoe911]

My fitbit Inspire HR wjen i go to start my watch by selecting run or bike i click connect nothing is happening. Had stop auto tracking. The only thing that works is treadmill. This started thursday. Is there anything i can do. Have contacted support via twitter and facebook since then nobody has got back to me. Only had this watch since march this year. Can anyone help me.

[Ozzie65]

Hi @Zoe911 - Well, the good news is that you are well within the warranty period, so if there is an issue with your device, Fitbit will take care of it. I do suggest that you try to restart your Inspire. See the link below for instructions to do that:

https://help.fitbit.com/articles/en_US/Help_article/1186

Also, if you need to get in touch with support, there is a link in my signature below. Best of luck!

[Zoe911]

Hi i have tried that a couple of times and still nothing. I have also emailed fitbit support.

[Ozzie65]

Great - they'll help you out!

[Zoe911]

Just going to have to wait till they get back to me. Have usef twitter, email and facebook and still nothing.