help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 07:13 - last edited on ‎10-05-2020 19:00 by Fitbit Moderator

‎10-01-2020 07:13 - last edited on ‎10-05-2020 19:00 by Fitbit Moderator

I've made sure it was charged, I've reset multiple times, I've updated the app (iPhone, so I know it's compatible), I've uninstalled the app, I've toggled Bluetooth, I've made sure it wasn't pairing with anything else.  I've even tried using the PC Windows 10 app, cleaning out files first.

 

I always get the same thing -- a little while after I enter the 4 digit code the Fitbit flashes a circle with an "x" in it, and the app apologizes for not syncing, or if I'm on the PC I get "an issue occurred while pairing your tracker."

 

This is crazy.  It's less than a year old, and this has been going on for days.  

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-05-2020 18:59 - last edited on ‎08-29-2025 08:33 by Fitbit Moderator

‎10-05-2020 18:59 - last edited on ‎08-29-2025 08:33 by Fitbit Moderator

Hi @Pheebers, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

If the issue persists, please send me a screenshot of the error messages you receive while trying to setup the device so I can further investigate. 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes