White line across the screen on Inspire HR

[Samjade27]

I have just got the Inspire HR and there is a white line across my screen that stays even when you move to different screens and only goes when the screen is off. I have tried restarting but had no luck at it going has anyone else had any issues like this or any suggestions?

Moderator edit: subject for clarity 

[Bill71]

If you get stuck with a horizontal thin grey line or the Fitbit logo and www.fitbit.com/setup try setting up Inspire HR to a different device such as an Android phone or a different phone. Fitbit setup instructions on the setup website are pathetic. Like I said in the previous post the Inspire HR worked until I tried to do the setup. Once it synced with the fitbit app on my Windows 10 computer (without bluetooth but with a fitbit dongle) it would not complete setup. It had the grey horizontal line across the screen. I did a restart on the watch and it went to a screen with the fitbit logo and the www.fitbit.com/setup "This site does not give any information to setup a fitbit Inspire HR." On the app on my computer when checking "help" and "check for update" it said my fitbit was up to date. I then removed the device; uninstalled the fitbit app; turned off my computer and started over by holding the button for about 10 seconds until the smiley face came on with a mild vibration. After many many attempts I went to another Windows 10 computer with bluetooth and basically the same thing happened. After many, many attempts.The Inspire HR would sync leave me with the Fitbit logo and the setup website. I then removed the device and uninstalled the fitbit app from both of my computers. I then used an android phone; I restarted the inspire, installed the Fitbit app; logged into my account; plugged in the charger cable to a USB port and to the back of the Inspire and clicked on setup a device. The phone synced with the Inspire Hr; IT THEN SAID THAT THE INSPIRE NEEDED AN UPDATE and the horizontal light grey line started to partially glow bright white incrementally as the update downloaded. Once completed The Inspire worked and I was able to complete the installation. Hope this helps anyone else with a similar problem.

[disue]

I think it is working! Thank you.

[disue]

Thank you, Bill71. I bought three fitbit inspires and I tried them on three different computers and the same thing kept happening. As you said, the instructions are non-existent and the website for set up is not active. Also, tech support did not know what to do. They did not suggest I try setting up on a phone or ipad instead, but your advice worked. I used an iphone and everything went smoothly finally!

think fitbit techs should be aware of the set up issue through PCs so they can advise people accordingly and the company should fix the set up webpage or at least provide a forwarding link to a page with proper instructions and troubleshooting tips.

[disue]

If you are trying to set it up on a PC, try using a phone or ipad. This worked for me.

[disue]

The white line did not go away - it stayed stuck for days and I finally returned it and tried another one and even a third one - all had the same problem. The white line just stayed - no progress or movement and the inspire never came on. Another user finally suggested trying to set it up on a phone instead of a PC and that did the trick. I think there is some compatibility issue with PCs.

[Bill71]

Glad to see it worked for you. Mine has been working for a few hours; Hopefully it will stay working. After I got it working on the phone it responded (synced) to my Windows 10 computer with Bluetooth. It still does not respond (sync) to my windows 10 computer with a Fitbit dongle. I looked over the Fitbit site under accessories and the last accessory was a  fitbit dongle which was only compatible with older window operating systems not windows 10.As you mentioned there appears to be a compatibility issue with Windows; especially with setting up the newer Fitbits.Best of luck!

[Carld55]

Thanks for all of the tips however none of them worked. Sending the unit
back since all troubleshooting efforts failed. If new one doesn't work, I
will ask for a refund. There is no reason to go thru all of this with all
of the other options available that work right out of the box.

Regards, Carl D.

[Robinton]

This thread really helped me. Took me a bit to get my Inspire HR working, but I did. The moral of the story:

1. The Fitbit Inspire HR won't work until it gets an update.

2. The white line is a progress bar for that initial update.

3. The PC app won't run that initial update, but the phone will.

4. Once the initial update is complete, the PC app works fine.

Annoying, definitely a nuisance, but as long as there's a workaround I'm happy.

[chicy724]

Bill71's advice seems to be what is needed to be included in FitBit's instructions. 

My new Inspire HR would not setup properly on the phone at first-- it kept asking me if it was turned on. So I tried to use the PC. That was a mistake. 

I had all the same issues reported here. So I uninstalled the device and the Fitbit app from my computer, then followed Bill71's advice. 

Used my phone and it finally found the new device on the first try, then prompted me to do an update which was nowhere to be found before. Now it is working.

Fitbit TRULY needs to update their setup instructions to include what Bill71 said.. because it actually works and would be much less frustrating for users. In addition-- there won't be as many returned devices because upon reading these responses, many returned multiple Inspires because they did not think they were working/were defective..

[Carld55]

Hi All, I sent my unit back on the advice of the fitbit tech support. THis
time it worked right out of the box.


*Regards, Carl D.*

[Bill71]

Glad it worked!!Bill71

[susiesweets]

I have the white line issue but use my PC to do the app - no phone app. This is worthless if I need a phone to use it

[kimsol]

I am having the same problem. Brand new Inspire HR charged to 87% and just a white line on the screen. Doesn't do anything!

[Crikey20]

same problem, what's the fix?

[ALMinOR]

Thank you for this . . . I received a replacement Fitbit for the one that broke down after only 9 months.  I was never able to "pair" the old Fitbit with my PC.  And, this new one also wouldn't pair with the PC.  But my Android picked it up even though it was new and Sync'd and then said it had an Update.  Woohoo.  My gray line is now turning white.  What a hassle.  Thank you for your instructions.  

[Broccolish]

In case this helps anyone else, I had the same issue. After a few hours it belatedly occurred to me that maybe the app was the issue and it hadn’t updated correctly. Removed the Inspire HR from the app along with my old Fitbit which stopped working yonks ago. Uninstalled the app completely, reinstalled it onto iPhone and added the HR again. This time the app was up to date as it had a Covid icon in the bottom right corner. When I added the HR it said it needed an update - this option didn’t come up in the original app. Said yes to update, left it for 30mins and when I came back it was (touch wood) working perfectly. Anyhoo, just adding this in case it helps any more lost souls!

[Rmyth]

Don't know if this is same issue. Wasted 6 hours of my life trying to get it to work. 

It synced to my PC after I went through all the steps but after resetting multiple times still only ended up with a white line across the screen - no clock, nothing, just a white line. Next day I again removed it from my fitbit account but instead downloaded app onto my android tablet. This time it said there was an update and it downloaded, installed and worked!

Reason I am advising this it was never mentioned in the 100s of tips/solutions I read. Surely this is not the first time this has happened? 

If you don't have a second device see if a friend can set it up and then just reset. Once it is initially updated it should work...one would hope. 

Good luck!

[Rmyth]

Don't know if this is same issue. Wasted 6 hours of my life trying to get it to work. 

It synced to my PC after I went through all the steps but after resetting multiple times still only ended up with a white line across the screen - no clock, nothing, just a white line. Next day I again removed it from my fitbit account but instead downloaded app onto my android tablet. This time it said there was an update and it downloaded, installed and worked!

Reason I am advising this it was never mentioned in the 100s of tips/solutions I read. Surely this is not the first time this has happened? 

If you don't have a second device see if a friend can set it up and then just reset. Once it is initially updated it should work...one would hope. 

Good luck!

[Bill71]

I did the same thing. I used my wife's android phone.

[JanLeic]

Thank you for this post! I was despairing having spent 2 days trying to set this up from my computer on Windows 10.

Can't believe all that was needed by Fitbit was a statement saying this couldn't be done from the computer!!!

As soon as I tried on a tablet it installed immediately...