help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

day light saving time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2020 20:59

‎03-13-2020 20:59

My fitbit time did not update.  It's an hour behind.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎03-13-2020 22:49

‎03-13-2020 22:49

Hi @Kathy1113  do you have your phone set to automatic time? I have an Alta HR and Android and it worked out fine for me. You try syncing a few times or logging in and out?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎03-17-2020 20:10

In response to Odyssey13

‎03-17-2020 20:10

My phone is set to automatic time.  I uninstalled the Fitbit app and re-installed.  That helped the timing.  But I lost all my steps for that day except the steps prior to the re-install.  I'll call Fitbit tomorrow.  Thanks for your help.

Best Answer

‎03-17-2020 20:58

‎03-17-2020 20:58

I'm having the same problem...I've tried syncing--everything else updates but the time--and I've tried holding the button down to restart but it doesn't shut off, nothing happens. So do I have to spend the next eight months remembering to add an hour?

Best Answer
0 Votes