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incorrect step count

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‎02-26-2020 05:38

‎02-26-2020 05:38

My inspire is giving me triple my step count, it gave me 40,000 steps while I was asleep! How do I fix this problem!?

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‎02-27-2020 00:21

‎02-27-2020 00:21

Hi @SunsetRunner  Wow - you had an active night! Try restarting it several times and see if this resolves the issue. If it doesnt then contact Support 

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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5 REPLIES 5

‎02-27-2020 00:21

‎02-27-2020 00:21

Hi @SunsetRunner  Wow - you had an active night! Try restarting it several times and see if this resolves the issue. If it doesnt then contact Support 

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-27-2020 07:19

In response to NellyG

‎02-27-2020 07:19

Mine is doing similar things, only not so much at night but during the day. It moved me from 13,000 steps just after dinner to 21,000+ in just a few hours, when I was mostly watching TV. 

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‎03-02-2020 05:34

In response to NellyG

‎03-02-2020 05:34

thank you, that seems to have done the trick.

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‎06-20-2021 18:02

In response to NellyG

‎06-20-2021 18:02

Is there a way to delete the extra steps?

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‎05-09-2022 15:26

In response to timwillin

‎05-09-2022 15:26

That's what I want to know

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