Accelerated heart rate

[Keducator]

I have been using my Versa since last summer, and I recently updated it. Please note this is my third Fitbit product, so generally very happy .

My resting heart rate has always been steady.  After this update of a week ago, my heart rate has shown as accelerated to 2 +times its normal rate which alters my activity readings as I am constantly registering as active and do not have a resting heart rate. Also, I am not getting proper sleep indicators about my level of sleep. I have tried the methods of reset that I have found in the forum with no success at all.  Any suggestions would be greatly appreciated.

[SunsetRunner]

Hi, did you also try to restart your Versa 4-5 times in a row to solve this problem? If no, give it a try. 

[Keducator]

I tried it and unfortunately it did not work. Heart rate reading is still far greater than usual. 

[SunsetRunner]

Hi, sorry that this did not work for you. Now you have two options:

1. Contact Customer Support about this issue, or

2. Perform a Factory Reset. Click the link and you will get all the information about how to perform a FR and also that you need to setup your Versa with you mobile device all over again. A FR does just what it says: brings back your Versa to the "in the box" state as if it still was in the factory, e.g. brand new.

[Keducator]

Thank you for the reply.  I contacted customer support, and after very good interaction with the on line support, it was necessary to replace my Versa. My Fitbit was replaced under warranty.

[SunsetRunner · Accepted solution]

Hi, you're very welcome. see my signature if my posts really helped you. Thanks.

[akwilson113]

How did you contact them? I am having the same exact problem and contacted them via the direct chat and was told "we're working on fixing it". They claimed it was not a reason to replace it although I have tried EVERYTHING to fix it including resetting it back to factory settings. Thanks for your help. 

[Keducator]

I contacted via direct chat. They tried a few things with me, gave me a case number and then I checked back in a couple of days later. As there was no change in functionality, they offered to replace as I was still under warranty.

K