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Account email was changed

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‎03-21-2019 06:56

‎03-21-2019 06:56

I received an email saying my email was changed, if it wasn't me I was to reply. I did and it said someone was to get back with me. It's been a couple of weeks and still waiting . I tried to  log in to change the face on my versa and it says there is no account with that email. I had to sign up again to post this. What can I do? 

Thanks for you help

 

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‎03-21-2019 08:06

‎03-21-2019 08:06

Hi, contact Customer Support about this, preferably by calling of chatting. 

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‎03-23-2019 09:23

In response to SunsetRunner

‎03-23-2019 09:23

@BensterD Welcome to our Fitbit Community! I'm sorry for the late response. However, I was able to get in touch with our Support team and was told that they reached you via email recently. Please check out your email account and see if you received their email.

 

Thank you for your help my friend @SunsetRunner!

 

I'll be around if more assistance is needed! Smiley Happy 

JuanJo | Community Moderator

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