Alarm app won't open on my Versa 3

[Daybaa]

When I try to open the alarms, it just freezes. Other bits will open and seem to work. Settings doesn't seem right either. I have a lot of numbers and letters for titles in blue and grey or some NO TRANS messages there.

I have tried restarting and changing clock faces, but that is having no effect.

I currently have an early alarm set for weekdays at the moment which means I am really not going to want to wear this at night.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Daybaa. Welcome to the community forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, would you mind checking whether your Versa 3 is in sleep mode? When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?