10-22-2019 03:06
10-22-2019 03:06
Alexa has been working fine, besides a couple little glitches, but now it does not respond at all? Keeps showing to ask Alexa something. Is it possible the microphone is not working? Is there anyway to test it other then with Alexa? Thanks!
Answered! Go to the Best Answer.
11-29-2019 06:05
11-29-2019 06:05
Somehow I woke up and noticed a change in my app. I had to go all through the setup again, but now it is finally working.
10-22-2019 04:10
10-22-2019 04:10
Hi @GB68, welcome to the community.
Have you tried restarting your Versa 2 by pressing and holding the left button for 10 seconds (until you see the fitbit logo), does Alexa respond now? If not I would then suggest opening the fitbit app - tapping your profile picture - tapping on the image of the Versa 2 - tap the Alexa tile. Now log out of Alexa from here and then try logging in again with your Amazon account.
10-22-2019 15:56
10-22-2019 15:56
11-21-2019 06:38
11-21-2019 06:38
Mine and my friend's Versa 2 are doing the same exact thing---Alexa not working.
11-28-2019 19:11
11-28-2019 19:11
I just purchased mine on the 20th of this month and I'm experiencing the same issue. I've tried all suggestions to no avail. It's frustrating to purchase an item with an advertised feature that hasn't been working at all.
11-29-2019 02:53
11-29-2019 02:53
11-29-2019 06:05
11-29-2019 06:05
Somehow I woke up and noticed a change in my app. I had to go all through the setup again, but now it is finally working.
12-18-2019 23:33
12-18-2019 23:33
If you blow a puff of breath into the microphone, it will then work
12-28-2019 20:04
12-28-2019 20:04
I've tried that and it still doesn't work. It will bring up the animation like it heard me, but it doesn't respond.
02-08-2020 19:43
02-08-2020 19:43
Okay Rufusnatr, I know that might work but seriously, is that an acceptable workaround for end user? Who's going to do that each time they want to initialize the $##$$ microphone. I just bought mine an hour ago, and am experiencing the same thing. It works about 30% of the time. This thing's going back. Junk!
03-25-2020 09:26
03-25-2020 09:26
I tried this and it still isn’t working 😔🤦🏻:female_sign: Can someone please help me?
03-25-2020 09:27
03-25-2020 09:27
How did you get Alexa to replace yours for free???
05-07-2020 08:16
05-07-2020 08:16
When the app updates I think it loses your amazon credentials. Just login again (click profile then Versa 2 then the Alexa icon). Annoying!
07-13-2020 18:30
07-13-2020 18:30
Mine goes to Ask away. So I ask away and no response.
So then I take my finger and flick in the area of the microphone and she then starts with the little wavy lines above the Q. I then ask and she tells me my answer.
Sometimes she isn't connected so just hold the large button on the left until she reboots.
Hope this helps someone !
Oh and by the way I'm not responsible for any damage to your fitbit.
You shouldn't have to damage it to get it to work. just saying 🙂
07-13-2020 18:44
07-13-2020 18:44
07-13-2020 18:53
07-13-2020 18:53
07-13-2020 19:21 - edited 07-13-2020 19:23
07-13-2020 19:21 - edited 07-13-2020 19:23
It's a feature. Imagine the documentation reading "What joy you will feel when you have to lift your wrist to your mouth every time you want Alexa to work, blow in the microphone hole, and voila, it works!" What a great user experience!
Uhhh, NOT! I sent mine back until the engineers at FitBit can figure out how to design something that actually works. Huge piece of garbage with the way they implemented Alexa and the microphone.
12-03-2020 09:15
12-03-2020 09:15
Unfortunately, the blowing and the flicking made mine work today for the first time since like March of this year. Can't believe that worked. This is really shoddy engineering -_-.
01-16-2021 19:16
01-16-2021 19:16
I also can no longer get Alexa to work. I've tried the above suggestion, but on my mobile app when I do click on my profile, there is no image of the Versa 2.
02-28-2021 10:39
02-28-2021 10:39
Mine has not worked in several months no matter what is tried.