Alexa won't connect

[Sethiec]

Versa 2 wont connect to Alexa app

[SunsetRunner]

That can be the cause of the problems, @Sethiec .

[Liewwuhmaan]

Facing issue connect my Alexa...it shows "web page not available"

"net::ERR_UNKNOWN_URL_SCHEME"

Kindly please advice 

[fran713]

Same with mine I cannot get it to sync since day one..I brought this @HSN

[SalisburyMom]

How do you "leave the beta"?

[Sithlorde]

Hoping this information helps others. The opt out of the beta app solution didn't work for me, as I'm not running the beta version.

Problem:

I was receiving an error message when trying to connect my Fitbit app to my Amazon account so I could use Alexa. It would say "Unable to connect", try again later. I also got an error a few times about there being a bug in the application, but not every time.

My solution:

I uninstalled the Amazon Shopping app from my phone and then went into the Fitbit app and clicked to setup Alexa. It redirected me to a webpage where I could login to my Amazon account, I clicked to allow access and boom, I was good to go. I then reinstalled the Amazon shopping app, and all is right with the world.

I suspect it was trying to connect through some magic in the Amazon shopping app and that's what was broken.

I'm using a Versa 3, running the Fitbit App version 3.58, on a Samsung Galaxy S10e running Android 12.

[FiveFootMama]

You are the best! I was having the same issue exactly on my Sense and three different Fitbit technical support specialists could not figure it out. (The first one told me that I needed to download the Fitbit app update even when I was running 3.58. They insisted that 3 (only 3) was the newest one and that mine was an older version. 🤔😂)

Incredibly frustrating since that was a big part of the reason I got the Sense. I plan to email a screenshot of your post to tech support because I imagine there's a ton of other people struggling with this!

[dle31353]

Amazing! This worked after I spent HOURS with several different support people (and I use the word "support" loosely!) and the last one had me do a factory reset which killed my Fitbit Versa 2. I had to buy a new one ($$$$$) and the same issue occured. I remembered getting a notice of your solution, and BOOM! It worked!! SOOO grateful, but sure wish I'd seen this two weeks ago. THANK YOU!

[Chitaev2]

Please help how do you find out if your in the beta program

[Chitaev2]

Please help I can't find where it says beta or not. My alexa still doesn't work

[dle31353]

Check out SithLorde's post, above. It worked for me.

[Chitaev2]

Thank you Thank you Thank you. This worked perfectly since I wasn't running the beta either. I am so glad I kept reading and found your post. 🙂

[dle31353]

You are welcome. It took me hours and killing off a Versa 2 because of Fitbit's customer service suggestion to do a factory reboot (NOTE: never do that!!) before I found SithLorde's post when my new device did the same thing. Maybe give him/her a thumbs up - not sure if it means anything, but it's a nice way to say thanks.

[Jayrrock]

This did not work for me.