Another Fitbit, another won’t charge.

[SunsetRunner]

After my ionic wouldn’t charge after running dead after a couple of weeks I had to return it. I returned a brand new watch in original packaging and received a refurbished item which I was steaming about. Got to the point I was getting nowhere with customer service so gave in. I should of learnt my lesson there, but unfortunately not. 
I bought my wife a Versa 3 for Christmas and the problem after 18 months appears to be still around and now we are going through the same motions again. I’d rather pay twice/three times as much for an Apple Watch with no issues to go through all this again, which is my advice to anyone as I won’t be buying any more. We’ve had eight watches from Fitbit and the original simple chargers are far better. 

[Guy_]

Hi @SunsetRunner - true, original chargers were more reliable, however the issue with the Sense and Versa 3 is mostly the charger.

You should be able to get the charge cable replaced under warranty from Fitbit or buy them online.

However to make sure it is not a simple thing like dirt, make sure they are clean and use a computer port to charge.

See more - How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Whatever you do, do not return your new watch under warranty unless it is clearly defective, research fixes first.

[SunsetRunner]

I spent hours researching when my ionic went down and only to find thousands were in similar a position. There’s not many fixes you can do when the watch is showing zero charge. It could may well be the charger but my ionic and my wife’s versa are completely different. If it is software then surely this must be addressed/rectified before producing new facelift models.

After spending an hour with online chat going over the same things we had obviously tried which were clearly cut and paste instructions as some of the things we simply couldn’t do, we are left frustrated and have been advised to send it back. Why didn’t Fitbit just send another replacement charger with a return bag for the existing charger?

The idea of replacing a brand new watch less than a week old for a refurbished one is totally disgusting thing to do.

To be expected to buy a new charger is completely out of order.

[Guy_]

@SunsetRunner- unfortunately it seems to be policy to replace watches if there is a problem, only insistence will get you a replacement charger, and few people know that.

A better policy may save everyone a lot of grief. Hopefully your comments might bring that about.

[SunsetRunner]

Update - We are now waiting 7-10 days for a new charger as Fitbit as they won’t replace with a new watch, only a refurbished which I find disgusting customer service even if it is ‘Fitbits policy’.

I have asked if this does not rectify the issue if I can have a refund but again just a grey answer of ‘each case is dealt with individually’ so there doesn’t appear to be a clear policy on that.

Further update to follow. The result will be going on Trust Pilot.

[SunsetRunner]

Update as promised although a little late. We received a new charger, well a refurbished one after eleven working days which seemed to do the trick.

I won’t be buying any more Fitbit products until;

a) Sort their reliability issues.

b) Sort out their policies.

c) Sort out their customer services.

I suggest if any of the above is what you expect from a world renowned supplier then I wouldn’t purchase either.