Battery died on Versa

[DannyA49]

Battery died On my versa which was purchased June 2018 out of warranty thinking of getting an apple no help from Fitbit

Moderator edit: subject updated for clarity

[Julia_G]

Hi, @DannyA49 , are you sure?  Sometimes the battrey does not appear to be charging because when a Fitbit is allowed to die completely it can become unresponsive.  That does not necessarily mean it is dead.

I would recommend charging it for a couple of hours using a UL/CE wall charger.  Leave it for several hours even if it does not seem to be charging.  Then try the restart procedure.  Repeat several times more if the restart does not immediately work.

Quite often you will find that this brings a seemingly dead Fitbit back to life.  Hopefully this will work for you.  Let us know how it goes.

[DannyA49]

Thank you did this called Fitbit told me the battery died and is out of warranty didn’t even offer anything to replace very unhappy

Sent from my iPhone

[Julia_G]

Well, Fitbit won’t necessarily know if your battery died.  They will just know what you told them and your warranty options.  I would suggest trying again my suggestion and giving the restart a few more tries after making sure that you have given your Fitbit a really good charge.  

Also it is worth making sure the battery contacts are nice and clean before trying the charge.  Instructions here: https://help.fitbit.com/articles/en_US/Help_article/2005

Worth another try, at least, before you give up.

[DannyA49]

Customer service is Is horrible do not care about the consumer whatsoever when something happens to your Fitbit suggestion by a different brand

[DannyA49]

 Has anyone had the displeasure of customer service. Treated like you are a fool and basically made to feel like you didn’t matter. Their answer always seems to be we will give you a discount because you have to buy a new Fitbit. Just how many times do they think people are going to buy replacements? Time for a different brand people!!!!!!

[Odyssey13]

@DannyA49  did you follow the suggestions from @Julia_G ? Did you try cleaning the contacts ?

[DannyA49]

Yes I did

Sent from my iPhone

[Alaughter]

They outsource their call centers to the Philippines. Unfortunately, Fitbit does not appear too interested in training or empowering the call center operators. 

I had a shipping question that an operator could not answer. Specifically, I wanted to make sure my order was going to be shipped directly through USPS, and they would not use a 3rd party service (like FedEx Smart Post) that coordinates with USPS to deliver to post office boxes and overseas military boxes. Shipping directly to an APO using Priority Mail is about the same price as the FedEx Service. However, when FedEx drops the package off at a US Post office, they pay the parcel post rate to have it shipped. it is the difference between getting a package in 2 weeks or getting it in 10 weeks.

I was transferred to a supervisor that promised me it would be shipped Priority Mail. She said she would even send the link to the page on the Fitbit site that gave info on Priority Mail service. What I got was a link the the Priority Mail page on the USPS site. On Feb 7, I received my daughter's Christmas gift.

[DannyA49]

Today my daughter bought me a new Fitbit to replace the one that the battery died on 9/13/19.she did this because of how much I miss mine, I told her to return it. I told her after 3 phone calls and two emails I have learned that Fitbit doesn’t care about their customers and the only way I would use another one is if they replace mine 

[LiliyaFitbit]

Thank you for participating in the forums, @DannyA49 @Alaughter. It's nice to see you around, @Julia_G @Odyssey13. 

@DannyA49 I appreciate your participation in the Forums and sharing your experience with Fitbit Versa and Customer Support. Thank you for your efforts, I am sure our Support team tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty as we as any other company have policies to follow through. I understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I am sorry to hear you didn't accept a new Fitbit your daughter purchased for you. I respect your decision and wish you the best of luck with your health and wellness goals.

@Alaughter I am sorry to hear about your experience. Thank you for your time and feedback.   

@Julia_G @Odyssey13 I appreciate your efforts to help. 

If you have any questions, feel free to let me know.

[Alaughter]

The call center is in the PI- I’ve had numerous interactions with them. They have always been very polite, but it seems they are not empowered to do many tasks. Moreover, it also appears they are not allowed to give you contact info for FB HQ so you get stuck at a dead end.

[DannyA49]

And this is why I tell everybody I know that Fitbit sucks because your customer service really does not care any other business in the world would try to make things right but not Fitbit I cannot wait to post your response on other social media

[LiliyaFitbit]

Thank you for your replies, @Alaughter @DannyA49. 

Thank you for the input. I appreciate your feedback and time you took to let us know your frustration since this helps us to keep improving.

I'll be around if you need further assistance.

[DannyA49]

My frustration is that I have had a Fitbit since 2015 I enjoyed the challenge of doing better than the week before I bought my daughter one so we could challenge each other talked so highly of it my boss bought 3 for his family wore my first one till it fell apart that day bought a versa ithe battery died 15 months later Fitbit only offered 25 percent off my daughter has had hers replaced 4 times no charge my boss 3 times no charge I really feel that I have been slighted I as much as I loved my Fitbit I will not purchase a new one and will keep telling my story so no one else will go through the same thing I am  I understand things happen but from what I am hearing it seems to be a problem with the way they are made or Fitbit does it on purpose to keep people buying them 

[LiliyaFitbit]

It's nice to see you around, @DannyA49. 

Thank you for your time and comments. Fitbit devices are made to last and we do not expect manufacturing issues to affect our devices since all our products go through stringent testing to ensure durability. I understand how frustrating this is for you as you've invested in the Fitbit Family and have been a Fitbit customer for a long time. I apologize for any disappointment and thank you for your feedback. 

Let me know if you have any questions. 

[DannyA49]

Made to last till the warranty is up so I would say that I won’t be getting a replacement maybe I will take my thoughts to social media and a mass email to all 15 k people in the company I work for just when you thought Fitbit stock could not get any lower 

[LiliyaFitbit]

Thank you for your reply, @DannyA49.  

I understand how you are feeling. While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently. I appreciate your understanding. 

If you have any questions, feel free to let me know.

[Odyssey13]

@DannyA49  as unhappy as you are, there are people genuinely content with their Fitbit devices. Just today, in an eleven minute time period, two different people posted to thank customer service for their assistance in getting a replacement. Mostly on the forums, you'll see complaints and questions, but to see someone post appreciation is rare. Happy people don't always come to the forums, as they have no questions or problems. Fitbit does care or they wouldn't bother having a forum. I wish some of the products I have owned over the years had forums where I could voice my displeasure when needed.  If seeing these responses in this thread make you more upset, you can choose to stop receiving them. You have posted that you were given a discount, so why not take advantage of it.

[DannyA49]

I am sorry to let you know it’s not on the forum’s people are talking it is in the real world at stores telling people who are looking to buy not to because of the real problem they have had I have told many people about my battery life of 15 months and not getting my Fitbit replaced and then I show some of my responses I have received from Fitbit’