Battery issues with Versa

[Fixing2019]

Screen is black and won't turn on

Moderator edit: Subject for clarity

[NellyG]

Hi @Fixing2019  Try restarting it several times. If that dpesnt help please come back here.

Restart your tracker

[Fixing2019]

I already have tried multiple times with no success.  

[NellyG]

OK I'll flag a moderator for you.

[Specialkisstal]

My versa lite did the same thing yesterday 😢 I called the help center and they were very kind and sent a shipping label so I can return my Fitbit and have it replaced. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @Specialkisstal. Let me give you a warm welcome to our Community @Fixing2019. Thanks for your help @NellyG.

@Fixing2019 Thanks for sharing this information with us and for the steps that you've tried to help your Fitbit. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from customer support, please reply with the information they need to keep assisting you.

@Specialkisstal Thanks for your feedback. Sorry about what happened to your Versa. Thank for reaching out our support team. Our team will take care of you, I'm sure you will be back on track really soon. 

Let me know if you need anything else.

[Fixing2019]

Thank you.

[Fixing2019]

This is for my wife, Tami

Moderator edit: Removed personal information

[YojanaFitbit]

Hi @Fixing2019, thanks for getting back. You're very welcome. You can reply with all this information to our support team, they will be glad to give you a hand with that.

I'll be around.

[Fixing2019]

How do I reply to the support team?
--

In His Mighty & Loving Hands,

Erik Funch
610-304-4776 cell phone

[JackieJones2100]

My Versa doesn't hold battery life for more than a day.. Was great when purchased Jan 2019, but over the last few days the battery life goes within a few hours.. I have factory reset and installed updates, but no different.. Any suggestions?