Black screen / wont turn on

[Nogburn]

My Fitbit is lighting up but the screen is black. It is still syncing and it is full charged. Dont know what to do 

[NellyG]

Hi @Nogburn Try restarting it several times and see if that fixes it. If not, p,ease come back here.

Restart your tracker

[Nogburn]

I have done this as well. I have also tried keeping it on the charger and changing the watch faces.

[NellyG]

I have flagged a moderatot to come and help you

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nogburn. It's nice to see you around, @NellyG. 

@Nogburn I appreciate your participation in the Forums and sharing that your device won't turn on. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@NellyG thank you for your help!

I'll be around if you need further assistance. 

[Kalirose]

I'm having the same issue!

[JuanJoFitbit]

@Kalirose thank you for joining us in this thread and our Fitbit Community. I'd like to follow up on the screen issues that you are experiencing with your Fitbit Versa.

If you haven't done so, please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome! 😀