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Blank Versa 3

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‎05-14-2023 13:07 - last edited on ‎05-16-2023 10:46 by Fitbit Moderator

‎05-14-2023 13:07 - last edited on ‎05-16-2023 10:46 by Fitbit Moderator

My Versa 3 had switched off blank screen no lights on back can’t switch on tried charging it and nothing happened:Any suggestions

 

 

Moderator edit: format. 

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‎05-14-2023 20:17 - last edited on ‎06-29-2024 14:44 by Fitbit Moderator

‎05-14-2023 20:17 - last edited on ‎06-29-2024 14:44 by Fitbit Moderator

Hi @Wanty  - unless your watch has developed a fault it may simply be a charging problem.

See How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

It's worth checking that first.

Author | ch, passion for improvement.

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‎05-16-2023 10:57 - last edited on ‎06-29-2024 14:44 by Fitbit Moderator

In response to Guy_

‎05-16-2023 10:57 - last edited on ‎06-29-2024 14:44 by Fitbit Moderator

Thanks for getting back to us @Wanty. I'm sorry to hear your Versa has a blank screen and has no lights on the back. Thank you for letting us know that you have tried charging your device. 

Please follow  @Guy_'s advise. Does your tracker vibrate when pressing the button? 

Andrea | Community Moderator, Fitbitp>

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