Bluetooth issues with Versa

[lizzie72]

Hi

My replacement Versa has been fab for the past 3 weeks until yesterday.

Issues with Bluetooth.

I've done everything to rectify the problem.  Uninstalling, disconnecting Bluetooth, everything!  It's taken almost all day to try and fix it.

I keep getting, if you see this message, cancel Bluetooth, or turn it on and off.

Im feeling really disheartened.

Any ideas?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@lizzie72  Welcome! It's nice to have you on board!

Sorry to hear that your Versa isn't syncing and thank you for troubleshooting this issue. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

[lizzie72]

Hi

Thank you for replying.

I have a Samsung S8.

I have done everything possible, it's pretty much taken up all day.

I've tried countless times to sort this out.

I don't know what to do any more.

Could it be my Bluetooth?

Thanks

[teejay22]

I am having the same issues with my s8 too. I have also done all the uninstalling  restarting etc with no luck. I've always had trouble with the 4 fitbit I have had, this will be my last one for sure. Time to try another brand

[lizzie72]

@teejay22 

Hi, this is my 3rd Fitbit Versa.

It did work wonderfully for 3 weeks and now the same old problem.

I had the Charge 2 before and no problems at all.

It's so time consuming, isn't it, trying to get it to work.

Have the Fitbit community given you an clue on how to fix it?

[lizzie72]

Please can someone help me?

This is taking up so much of my time - installing, uninstalling, syncing, etc.

Why would it work perfectly for 3 weeks and now nothing.

[lizzie72]

This is the message I have constantly