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Can't access to the exercise screen on my Versa

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When I click the exercise button, the no music loaded, transfer music screen appears. I cannot get the exercise screen. This just started today.


Moderator Edit: Clarified subject

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Hi there, @TML07. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa. We're here to help! 

As @Guy_ has mentioned, please note that you can change which feature activates when you hold the button, by opening the Settings app and tap the Left Button option. The possible shortcuts vary based on your device. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


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Hi @TML07 - you can normally get to the exercise app by swiping the watch face left.

It is possible to move the apps when you swipe left so that the ones you use most often appear first, so you need only swipe once.

Also in the watch Settings you can customise what the button does.

Author | ch, passion for improvement.

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Hi there, @TML07. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa. We're here to help! 

As @Guy_ has mentioned, please note that you can change which feature activates when you hold the button, by opening the Settings app and tap the Left Button option. The possible shortcuts vary based on your device. For more information, see How do I navigate my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Thank you, that worked!!
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@TML07 I'm glad to hear that the steps recommended did the trick!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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