Can't hear the call through my headphones on my Versa 3

[praveen1994]

Hii,

I have purchased a versa 3 on 06.04.2022 .Watch is working fine but no voice on headphone during the calls and headphone is already connected to smartwatch .

Phone model-Galaxy m21 ,android versio-11

Headphone -jbl tune 500 bt

Please provide any resolution

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @praveen1994. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience between your Versa 3 and your headphones. 

To properly use the on-wrist call feature, please check the following requirements:

• Make sure she's using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure her Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Her phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

Note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging.

Hope that helps. 

[praveen1994]

[praveen1994]

I have the same issued which is mentioned in above point no 3 "after accepting the call is transferred to phone but is not received on headphones"