Can't install any clock face on Versa

[Anun71]

Every clock face I select says "cannot install on your device"....tried all of them

Moderator edit: added label

Moderator edit: updated subject for clarity

[Marrrmaduke · Accepted solution]

@Anun71 This suggest the connection issue. Does you Versa sync without problems? What's you phone model and OS. For now let's try restoring the connection and then you can try installing the clockface:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that.

[Anun71]

Thank you so much for your help!

[Marrrmaduke]

@Anun71 You're welcome! 🙂