Can't sync

[pepediaz]

Can't sync my LG V40 with my Fitbit Versa, anyone know if they are compatible or what may be going on?

[SunsetRunner]

I am having the same issue and I have an LG Q7. However, it does sync on my Samsung tablet .I have a coworkers who also has the Versa and has problems with hers connecting to her Iphone. 

I think I might return it since I barely bought it. 

[pepediaz]

Unfortunately I got mine a while back, hopefully Fitbit will have an system update soon that takes care of this issue... thanks!

[SteveH]

Unfortunately, both of those phones don't show on the list of supported devices at www.fitbit.com/devices

This could mean that they have been tested and shown to not work (or not work consistently) or it could just mean that they haven't yet been tested.

If you can't set it up at all then it's probably not going to work. If it has gotten through the setup but has stopped syncing then it's worth trying the usual troubleshooting steps:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[SunsetRunner]

I was FINALLY  able to sync my Versa on my LG Q7+

What finally worked for me to remove all devices. Then I created a new Fitbit account. 

Unfortunately it never synced to my previous account so I lost all my badges. It has been 3 days since I created the new account and it has been working well.