Can't unlock my Versa with my phone

[danielavikinga]

my fitbit asks me to unlock with my Iphone, but Iphone asks for a code from the watch which I can’t access as it is blocked, how do I turn off the watch?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @danielavikinga, welcome to the Community Forums. I'm sorry to hear that your Versa can't be unlocked with your phone, I understand where your concern is coming from. I'll be glad to help you.

Since you're unable to unlock your watch using your phone, please follow the next steps to perform a factory reset on your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know how it goes.

[Faiby]

versa 2 doesn't have 3 buttons