Can't upload a photo on my Versa 3

[Zimad]

When I am trying to upload a photo to an app in the Fitbit versa 3 section it just crashes please help Fitbit 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Zimad. Welcome to the Community Forums.

To better assist you with your inquiry, would you mind giving me more details of what you're trying to do exactly? Are you referring to a clock face? Which apps are you referring to? 

If you're talking about a clock face where you can actually upload images, note that this will depend of the clock face you're using. How is it called? If you were using a personal photo from your phone's Gallery, you can just update the photo. 

If you're using the Photograph clock face developed by Fitbit, once you select the clock face you'll see at the bottom the option "Settings", this will redirect you to where you can upload your image. 

For future references, with third party apps, is recommendable to contact the third party developer to learn more about future implementations. To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

On the other hand, if you're trying to change the cover photo in the Fitbit app not on the watch. To do so, please:

1. Tap the Today tab, and tap your profile picture.
2. Tap the tile with your name.
3. Tap the camera icon next to your current cover photo (tap the gear icon > Cover Photo).
4. Take a new photo or choose an existing photo.
5. Save your photo.

However, if you're referring to your profile picture for your Fitbit account, see How do I manage my Fitbit profile?

Hope that helps!