07-15-2021 20:41 - last edited on 07-16-2021 13:41 by LiliyaFitbit
07-15-2021 20:41 - last edited on 07-16-2021 13:41 by LiliyaFitbit
i am not sure what to do. Some of the clock face apps aren't available because it says I am not updated. But when I go to look at my Fitbit app it shows that my Versa is updated although it doesn't show the up-to-date firmware number. I don't know what to do and I'm feeling kind of frustrated as I just got this Versa 2
Moderator edit: subject for clarity
Answered! Go to the Best Answer.
07-18-2021 15:22
07-18-2021 15:22
I finally tried a total factory reset, then updated the device again. I was able to add the SPO2 Clock Face after the update. Hope this helps!
07-16-2021 13:39
07-16-2021 13:39
Welcome to the Fitbit Community, @MistyBug.
Thanks for the details shared in your post. I am sorry to hear about the frustration this situation has caused. I would like to confirm which clock face apps are not available? I will be glad to investigate further. Meanwhile, I recommend to log out of the Fitbit app, restart your phone and log back in.
You can find more information about installing apps and clock faces on your watch, see How do I install and manage apps on my Fitbit device?
Looking forward to hearing back from you.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-16-2021 13:51
07-16-2021 13:51
I have restarted my phone. I have logged out and logged back in to the app before restarting my phone and after i even did it again. I cant seem to open the SPO2 clock face or even download the find my phone app on to my device. My son has the same fitbit yet his version is newer and I can't seem to update mine. 35.70.7.14 is my fitbit firmware. My app firmware is 3.43.1
On his fitbit he can have both those apps. I van run the app that has my personal photo but would also like the ability to use the spo2 and find my phone app. I have owned my fitbit for only 9 days and it was bought brandnew!! I have looked at that link above before i reached out here. Gah
07-16-2021 14:25
07-16-2021 14:25
I have the exact same issue. I’ve had mine a week.
07-16-2021 17:32
07-16-2021 17:32
Thank you for your reply, @MistyBug. Welcome to the Fitbit Community, @bdbingman.
@MistyBug I appreciate your efforts and the additional details. I understand how you are feeling about this situation and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.
@bdbingman Thank you for joining the thread and sharing that you're experiencing the same issue. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you.
See you around.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-16-2021 18:07
07-16-2021 18:07
07-16-2021 18:34
07-16-2021 18:34
The frustrating thing is that my son's works perfectly!!!
07-16-2021 18:57
07-16-2021 18:57
07-16-2021 19:14
07-16-2021 19:14
It's frustrating. I had 2 different charge 3s that the screen completely crapped out on. Nothing worked. But because they were out of warranty i was hooped.
But this one is only 9 days old. I dont get it
07-17-2021 10:06
07-17-2021 10:06
I got the versa 2 also. I contacted the support with chat and found out the program is downloading the firmware update and it is at 90 percentage as if today. You can ask the support for the percentage, and give you some hope.
07-17-2021 10:22
07-17-2021 10:22
So you think it will then allow me to update my versa 2?
07-17-2021 10:49
07-17-2021 10:49
You should chat with the support and confirm your phone is downloading the firmware. I will let you know when I got the same watch face. Hopefully my download will complete by the weekend.
07-17-2021 10:51
07-17-2021 10:51
I don't see the chat option? My phone did update before. I am just at a loss
07-17-2021 11:21
07-17-2021 11:21
From Fitbit app -> Account -> Help and Support-> contact customer support-> versa 2 -> Chat ....
07-17-2021 11:24
07-17-2021 11:24
Thanks!!!
And what do inask?
07-17-2021 12:05
07-17-2021 12:05
I talked to jhonny. He had me reconnect my Fitbit. Still didn't work and i am feeling EXTREMELY frustrated because of course i can't get the chat back with him. Grrrrr
07-17-2021 12:07
07-17-2021 12:07
I had the chat option before and now i have nothing but this. Extremely frustrated
07-17-2021 12:09
07-17-2021 12:09
Plus it says this but yet i still cant use the clock faces that my son is able to use with the same versa 2. 😡
07-18-2021 15:22
07-18-2021 15:22
I finally tried a total factory reset, then updated the device again. I was able to add the SPO2 Clock Face after the update. Hope this helps!
07-18-2021 15:52
07-18-2021 15:52
Thanks. I will try that. Was hoping i didn't need to go to that step