Versa will not sync since update

[amy.e.123]

I did the firmware update this morning for my versa and since then it will not connect to the app.  I removed the Fitbit from the Bluetooth list, restarted the phone, uninstalled and reinstalled the app but this has not helped.  I am using an iPhone 10 and the iPhone iOS is current as is the version of the Fitbit app.

Moderator edit: format.  

[Norhayati]

I hv experience the same thing now. Tried for few times but nothing change. 

[JusMeShay]

Same here ever since I did the update I have to actually go to my phone and press sink for it to sink

[dobetter2021]

Same thing for me. VERY frustrating and you can't actually get help. Will never buy another product from them again.

[amy.e.123]

Mine won’t even synch manually.  

[amy.e.123]

Update to this.  I just restarted the versa and that seemed to work.  To do that I had to scroll on the versa to settings then in settings go to the about menu and at the bottom of the menu is an option to shut off which I selected.  After a few minutes I turned the devise back on. It took a while to restart - maybe 10 minutes but then it synced with my app.  

hope this helps others.  

[mbramble]

@amy.e.123 

What firmware version is on your tracker??? (On the Versa - Settings, About, Version)

Thank you....