Connection to app

[Kathryn711]

It seems that my Fitbit can't find my phone since tbe update. It says not connected however all data is there and battery power is not correct.

I have an LG Stylo 4 and no problems at all until the update so a fix needs to be made.

[lschreno]

I am having same problem with iPhone 11 Pro Max

VERSA keeps showing a Bluetooth Pairing Failure with my iPhone 11 Pro Max - I follow the directions, but it keeps saying that they are not communicating

[Rich_Laue]

@Kathryn711 you say that your tracker can not find the phone, what is it that you want to soon the tracker? 

@lschreno is the error your seeing from the Fitbit app, or are you on the phones BT screen? You do not want to be on the Bluetooth screen. 

[lschreno]

the error message LOST BLUETOOTH PAIRING appears on the screen when I access the Fitbit app --- not on the BT screen

If I go to the BT screen - it shows the Versa is connected

[Kathryn711]

Well I restarted my phone after new update and it is working now..., 🎉🎊🎉

[lschreno]

mine still is doing the same thing even after the update - powering the phone off -- and then powering the phone back on