Counting way too many floors

[dannolvera]

I’ve been using my Fitbit versa for 4 months now with no issue. But this changed last week when all of a sudden I went from 8-15 floors a day to 215. It’s crazy!!!  This is way too much of a difference and it’s messing all my stats. I do take really serious my day to day exercise and stats soo i’ve tried resetting my watch not one but 6 times! I already check te back of my watch and it’s not wet or anything .. i would like to return it or have another one sent since  i’ve had this problem for 1 week and it doesn’t seem to have a fix.

[JuanJoFitbit]

@dannolvera Welcome to our Fitbit Community! I'm sorry to hear about the extra floors that your Fitbit Versa is tracking. I really understand how you feel about this and would like to help you and turn the bad experience into a good experience.

Before I proceed accordingly, I'd like you to try one more workaround, which es described Marco's post. If the accuracy test doesn't fix the issue, please let me know and I'll be glad to follow up.

See you later! 😀