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Cracked screen on Versa Lite

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‎03-11-2020 08:58 - last edited on ‎03-16-2020 08:33 by Fitbit Moderator

‎03-11-2020 08:58 - last edited on ‎03-16-2020 08:33 by Fitbit Moderator

very disappointed bought my versa lite about 6 months ago during aquaerobics last Friday I caught the watch on the edge of the pool and scratched the edge of the screen which has now cracked after talking to fitbit yesterday they tell me there is no repair service but offered me a new watch with 40% off but only in mulburrey which is for sale with fitbit for £109;99 they offered me this watch for £89:99 which is only £20:00 off not 40% you have one very disappointed customer here I was willing to pay to have it repaired but get told we have no repair service the watch has now stopped working completely Thanks a VERY disappointed customer 

 

 

Moderator edit: updated subject for clarity

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‎03-16-2020 08:45

‎03-16-2020 08:45

@SunsetRunner Welcome! It's good that the community is growing!

 

Sorry for the delay in my reply and to hear about your damaged Versa lite screen. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

 

I'll be around.

Alvaro | Community Moderator

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