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Screen damage on Versa

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‎03-13-2020 03:28 - last edited on ‎03-16-2020 06:51 by Fitbit Moderator

‎03-13-2020 03:28 - last edited on ‎03-16-2020 06:51 by Fitbit Moderator

Has anyone elses versa screen damaged without any impact causing it. My screen now has a yellow line across the bottom. It's never had any impact and is only ever used in the shower as far as water goes. I have a picture of it but not sure if it can be uploaded. Is this a frequent issue? My watch is now 15 months old!

 

 

Moderator edit: updated subject for clarity

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‎03-16-2020 07:16 - edited ‎03-16-2020 08:14

‎03-16-2020 07:16 - edited ‎03-16-2020 08:14

@Ginger2600 Welcome! It's good that the community is growing! Sorry for the delay in my response.

 

Let me help you with your Versa showing damage on its screen. Try restarting your Versa by following these instructions. If you use a web browser on a computer (like Firefox or Chrome) you can click the camera icon to upload a picture to your post.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-16-2020 07:53

In response to AlvaroFitbit

‎03-16-2020 07:53

IMG_20200316_145332.jpg

 

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‎03-16-2020 08:42

In response to Ginger2600

‎03-16-2020 08:42

@Ginger2600 thank you so much for the picture. 

 

I just want to know if you have tried restarting your Versa either before posting here or by following the instructions in my previous post?

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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