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Customer Service experience

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‎10-23-2019 06:09 - last edited on ‎10-23-2019 18:09 by

‎10-23-2019 06:09 - last edited on ‎10-23-2019 18:09 by

Contacted customer service regarding my Fitbit Versa not holding a charge.  Did a battery test, customer service confirmed battery was not holding a charge, offered to send a new FitBit.  They asked me to send them more information; email address, where I purchased my product.  They are now telling me my Fitbit was replaced once before, which is not the case at all.  They sent me a copy of the receipt of the replacement, which is totally incorrect.  The receipt has does not have my information at all.  Has anyone had this experience before?  

 

 

Moderator edit: subject for clarity

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‎10-23-2019 17:42

‎10-23-2019 17:42

Hi @lmccann317 , flagged your post to the Moderators. One of them will soon contact you via this topic so keep a close eye on it. Regards kuzibri

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‎10-23-2019 18:08

In response to SunsetRunner

‎10-23-2019 18:08

Welcome to the Fitbit Community, @lmccann317. It's nice to see you around, @SunsetRunner. 

 

@lmccann317 I appreciate your participation in the Forums and sharing your experience with our  Support team regarding the battery issue with your Fitbit Versa. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome. I'd suggest to keep communication open with our team since they have already all the details and special tools to continue assisting you and resolve any misunderstandings.

 

@SunsetRunner thank you for your efforts to help. 

 

Let me know if you have any questions.

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