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Data Not Cleared, Sync and Try Again message

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‎07-14-2020 11:18 - last edited on ‎07-15-2020 13:14 by Fitbit Moderator

‎07-14-2020 11:18 - last edited on ‎07-15-2020 13:14 by Fitbit Moderator

My son is repeatedly getting this message on his FitBit Versa. We have tried holding the side button for eight seconds and then four longer to try to get to a factory reset, but to no avail. 

 

What next steps can we do here?

 

Moderator Edit: Clarified subject

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‎07-15-2020 13:13

‎07-15-2020 13:13

Hi @Paullleary, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that the error message your son's Versa Lite is showing is because the firmware update of the device wasn't completed. To fix this, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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