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Data Not Cleared error message

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‎12-03-2019 01:20 - last edited on ‎12-04-2019 13:44 by Fitbit Moderator

‎12-03-2019 01:20 - last edited on ‎12-04-2019 13:44 by Fitbit Moderator

My Fitbit Versa Lite is showing the message Data Not Cleared, Sync & Try Again with a huge cross in the center. What do I do?

 

Moderator edit: Subject for clarity 

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‎12-04-2019 13:43

‎12-04-2019 13:43

Hi @Mudit_015, welcome to the Community Forums!

 

Thanks for bringing this to my attention. I'd like to let you know that the red X that's on your device's display is because the firmware version update wasn't completed. For best results, leave on all-day sync and remove other Fitbit watches and trackers from your phone's Bluetooth settings. Then, please follow the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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