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Data not cleared sync and try again message

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‎09-28-2020 19:34 - last edited on ‎09-29-2020 18:58 by Fitbit Moderator

‎09-28-2020 19:34 - last edited on ‎09-29-2020 18:58 by Fitbit Moderator

I have done a factory reset on my versa and i deleted the fitbit app after deleting the watch from the app and went and gave the watch to my daughter and she said there was a red x and says data not cleared synx and try again. I read through the community and tried all fixes... now what do i do... nothing worked. 

 

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‎09-29-2020 18:58 - last edited on ‎08-27-2025 15:27 by Fitbit Moderator

‎09-29-2020 18:58 - last edited on ‎08-27-2025 15:27 by Fitbit Moderator

Hi @RAKopp2020, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the error message your Versa is showing is because the firmware update process wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Please keep me posted.

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