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Device not found

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‎01-05-2020 08:21

‎01-05-2020 08:21

My versa lite was working fine until this morning. My Bluetooth is connected to it but the app is unable to find it. 

Any suggestions? 

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3 REPLIES 3

‎01-12-2020 08:18 - last edited on ‎11-13-2024 09:28 by Fitbit Moderator

‎01-12-2020 08:18 - last edited on ‎11-13-2024 09:28 by Fitbit Moderator

Hello @VLM-versa, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for sharing this information about the trouble you've experienced to sync your Versa Lite with your account. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎01-12-2020 10:56

In response to DavideFitbit

‎01-12-2020 10:56

It has corrected itself after the last update.

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‎01-17-2020 04:34

In response to VLM-versa

‎01-17-2020 04:34

That's great news, thank you for sharing this update @VLM-versa. 😀 

Davide | Italian and English Community Moderator, Fitbit


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