help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Distance / speed tracking is incorrect and variable

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-24-2019 06:42 - edited ‎11-25-2019 10:45

‎11-24-2019 06:42 - edited ‎11-25-2019 10:45

I am running my weekly 12km round for years now. My old fitbit charge 2 in combination with my Samsung S5 mini always indicated a distance of more or less 12km. Sometimes it was 11.94km, other times 12.05km, but the variation never was significant.

 

Recently I switched to the fitbit Versa and a few months later to the Samsung A40 phone. Since this new combination, I am having problems with the distance and speed measurements. I always use GPS and start/end the training manually. The start and end point are correct on the map, as is the route. There are no wrong measurements (like detours I did not make, or shortcuts) visible. Still the distances vary greatly. Via the following links, you can see the maps of my last two trainings. The start/end and route are exactly the same, though the distance and thus speed is completely different.

 

Screenshot_20191124-153150_Fitbit.jpgScreenshot_20191124-153216_Fitbit.jpgWhat is going wrong here? The GPS seems to function properly, why can't it calculate the proper distance from it? The reason for sticking to fitbit for the smartwatch is the sport tracking, so I really would like to it to function properly.

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎11-24-2019 15:47

‎11-24-2019 15:47

I'm also having the same issues with my versa (paired with my ASUS Zenfone 3).

 

I have walked the same two routes for ages now (both 3km) and for the past month or so the distances are incorrect. The start & end points are correct and there are no deviations on the map. I have tried just using my phone to track the walk, starting the walk from my watch, using the auto recognised exercise function and all track different distances.

 

I have used a different app to track my walk & the distance is correct (3km). Please help.

Best Answer
0 Votes

‎12-24-2019 13:41

‎12-24-2019 13:41

I experience the same for my Versa and Samsung Note 8. For a run of 6.5 km it is only showing 4.4 km, even though the start and end points as well as the route look OK. I've been running this route for ages, and it's been off since around October so not it impacts all my stats! It's very annoying that it looks like I've been going backwards in fitness! Fitbit should have done something about this by now!

Best Answer
0 Votes

‎12-24-2019 14:16

‎12-24-2019 14:16

I'm having problems also with distance and swimming especially getting wrong it worked accurately before now gets all wrong 

Best Answer
0 Votes