Does anyone know what clock face this is?

[mell1960]

https://twitter.com/Mell1960/status/1567811488873684992

Does anyone know that clock face this is?  I have tried searching it with "Kay" and I just can't find it.  I have it on my clock face now but am trying to share it with a friend.  Hoping someone knows.  Thanks for your help!

[SunsetRunner]

Hello @mell1960 

It can be found in the Fitbit App Gallery. Just type it in as you see it kay.clock.step.2 in the search bar.

Just open your Fitbit App, Tap your profile picture, scroll down and tap Versa 2 then tap Gallery. Next tap the magnifying glass at the top of your screen then type kay.clock.step.2 into the search bar. 

‘More details can be found here: https://gallery.fitbit.com/details/bc09fcf5-b08d-4542-b028-31ba5d59f50e

😃I hope this provides you with the best answer to your question. Please let me know 

[mell1960]

Thank you for responding.  I tried doing this a week or so ago and it didn't work.  

[SunsetRunner]

Hello again @mell1960 

Do you have the latest Fitbit App version? I have Versa 2 as well and it appears in my Gallery. 

Try to copy paste this “  kay.clock.step.2  ‘ directly into your search in the gallery. 

Here’s a screenshot of my Gallery 

[mell1960]

So strange.  I do have the latest app.

[SunsetRunner]

@mell1960  try logging out of the Fitbit app, restart your phone then log back into the Fitbit App. Remember to tap search or enter on your keypad once you type in kay.clock.step.2 in the search bar

Android latest version is 3.66 and iOS is 3.66

[mell1960]

I give up.  Please know I appreciate all of your responses.

[SunsetRunner]

@mell1960 

I’m gonna tag someone that makes clock faces here on Fitbit. Maybe they can help

😃. @Guy_ can you help us out here and solve the mystery?

[mell1960]

Thank you!

[Guy_]

Hi @mell1960 - Just wondering - this clock face is only available on a Versa, Versa Lite or Versa 2.

Is it possible the person you want to share it with does not have one of those watches?

[mell1960]

Hi,
She also has the Versa 2 as I do.  I just fon't know how I found it in the first place?  I have searched it on my phone app and also on my Fitbit Dashboard.  I have spend way too long trying to figure it out.  
Mell

[Guy_]

@mell1960- the simplest way is to open the link @SunsetRunner sent you in your phone browser then click on OPEN APP, it will load in the Fitbit App.

If hers is a new Versa 2 this may be relevant, in case it won't install [says unavailable]

Incorrect Set up a new device

[mell1960]

Hers is not new and neither is mine.  I do appreciate your responses.  The mystery continues...

[Guy_]

@mell1960- thanks, what exactly is her problem when loading it?

[mell1960]

She can't find it to download it.  I can't find it and I don't know how or where I found it.  It is currently on my app but I don't know how I got it there?  I thought maybe I googled it or got it on youtube but for two weeks I have been unsuccessful finding it.  She has also tried finding it and can't.  On fitbit.com there are about 5000 clock faces!

[Guy_]

@mell1960-  don't understand. Here is the link to it that @SunsetRunner kindly provided

https://gallery.fitbit.com/details/bc09fcf5-b08d-4542-b028-31ba5d59f50e

No looking is necessary, just click the link in your phone browser and click OPEN APP and install it.

[SunsetRunner]

Hello again @mell1960 

Is your friend using this path to locate it: 

Open your Fitbit App, tap your profile picture, scroll down and tap Versa 2 then tap Gallery. Next tap the magnifying glass at the top of your screen then type kay.clock.step.2 into the search bar. You need to type it in exactly the way you see it. To include the dots with no space between them. 

[mell1960]

I have no idea how many times I have done EXACTLY what you wrote and it never worked-----------this time it did!!!!!!!!!!!!!!!!!!!  HOORAH and many many thanks for your help!!!!
Mell

[Guy_]

@mell1960- Yipee! Thanks for the confirmation.

[SunsetRunner]

That’s awesome news @mell1960! 😃 I’m happy it finally worked and I’m happy your friend will be able to share in using the clock face as well. Please consider marking either my response that helped or @Guy_ ‘s respond that helped as “Best Answer”. Doing so will help others who might seek the same clock face (or help finding one) faster. I’d appreciate it. Enjoy the rest of your day and as always Happy Stepping!