Email Changed without Permission

[gibex7]

Has anyone had any problems with email change without permission?i can’t sync my data or log into my app anymore 

Moderator edit: Clarified subject

[Odyssey13]

Hello and welcome to the forums @gibex7 

I've notified a moderator about your post and they will be here to offer assistance. Thanks for coming here.

[witchyg]

woke up to the same issue this morning 😞

[SteveH]

@witchyg and I've asked the moderators to get in touch with you too

[Goolch]

Hi. I have the same issue. I couldn't get into my dashboard. I have now through my facebook but can't change the email address back as I need the password which appears to have been changed. So frustrating.

[LanuzaFitbit]

Welcome to the Forums @Goolch, @gibex7, and @witchyg. Hello @SteveH and @Odyssey13.

Thanks for bringing this up @Odyssey13 and @SteveH. We'll be happy to help you all get this situation rectified.

@witchyg, I could see that you have gotten in touch with our support team about this. Please know that they will be reaching out to you to find a solution to this.

@Goolch and @gibex7, I will be sending you a PM about this situation to both of you. Please keep an eye on your inbox for it.

Let me know if there are any other questions.

[ladyhawke1014]

I have had the same issue and support said they couldn't see anything in my account. I had to create a new account and just told me to delete my device and re-add. I did that and my dashboard on the website still doesn't show my device sync'd.

[Selina981]

I'm having exactly the same issue. Bi response yet from customer support. Have you had any luck resolving issue. 

[ladyhawke1014]

I did. Once I got to the right person. The first person I chatted with it Fitbit just told me to unpair my versa and re-pair it.

I got it resolved by doing a chat with the Fitbit security team and they literally had it resolved within a few hours. they restored my account I changed my password and everything's been fine since.

Get Outlook for Android

[Violetpuma913]

I just had this issue a few days ago. I tried to login to my app and was told my password was incorrect. I tried to reset it and no email came through. I was looking through my emails and found one from Fitbit saying my Fitbit account had been update with this message:

"We have received a request to change the email address on your Fitbit account to:

kaosok@bleach.life

If you requested this change, you can ignore this email. If you didn’t make this request, you can revert the email change in the next 72 hours by clicking on this link: [Link was below]"

I followed the link and it returned my account to my email address and had me reset my password. I was a bit livid but I'm thankful for that email. If you find you can't login, search your inbox. I will be sent the date it was changed and tell you what it was changed to.

[Selina981]

Thank you

 I cant find the email though. 

[Caseylmj]

The same thing happened to me, I was locked out of my account for a week waiting on fitbit to reset my email 😞 
Terrible service in my opinion