Errors syncing and connecting to WiFi

[Amalthea327]

All morning I've been having issues syncing my Fitbit versa. I've deleted and reinstalled the app at least 3 times. I've unpaired my versa with the app a number of times. Restarted my phone twice, restarted my versa several times. When I pair my versa it will sync that one  time but will not sync again. I also cannot get Fitbit to recognize any WiFi near me. Is anyone else having issue?

[dpopmarr]

I am also having the same issue.  I have restarted my phone several times, unpaired / repaired to bluetooth and have even restored my versa to the factory settings.  The app will not recognize the versa at all.

[Matixmom]

Having the same issues.  Have uninstalled and reinstalled app twice, have unpaired every bluetooth device from my phone, have rebooted the Versa several times.  Now Versa won't link to the app at all, just keep getting "bluetooth issues".  What a piece of crap!!  Should have just upgraded my Galaxy smart watch instead of buying this.  Very frustrated and disappointed.  Hope I can still return it for a full refund.

[gema4o]

***UPDATE***

My hubby kept at it last night & now its working. He wasn't sure exactly what the fix was but its all working now, thankfully!!!. If I go into the app and it hasn't done a sync in a few hours, it will sync when I open the app or click on sync. My Bluetooth headphones are now working - just needed to pair with my phone to use spotify or pair with my versa to use my transferred music not have it paired to both. We also finally clicked that there is "more than one" fitbit app/desktop version in order to transfer the music *head slap* so once we worked that out we were able to easily transfer my music. Possibly installing this on my windows tablet is what got things working ???? don't know but before installing the windows fitbit app I had the fitbit online & fitbit app for my pixel2 and was having major issues....so maybe?? Hope this helps someone else 🙂

Yes I am also having major issues!! I'm about to tear my hair out!! I have done everything they have asked: turned off versa, turned off phone, turned off Bluetooth, un-paired then paired again etc. Sync is very intermittent, sometimes it will work other times it doesn't. I also can't get my audio device to stay connected or Bluetooth connection to my phone. With my audio device I can pair it but the moment I toggle away from that screen it gets disconnected. Hubby thinks versa isn't allowing my audio device & phone to all be connected at the same time. So frustrating, this was a 16th wedding anniversary present & has soured our celebrations!! Not happy so far!!

[Leros]

I think the Versa is a very poor Fitbit. I have owned others which worked fine. The problem you are reporting is very common. Fitbit should be aware that the Versa is a terrible product! Not worth spending so much time trying to get it working properly!

[sheilajueden]

Purchased mine in September and have had trouble with versa loosing time through the night. Not impressed

[Matixmom]

So my question is - does anyone from Fitbit READ these forums or offer any help or just excuses.?  There seem to be common issues with the Versa and lots of complaints but has anyone actually received any worthwhile support from Fitbit or should I just give up and try to return it?

[Cozza]

Been using the Versa still April 2017 no problems like this, never had any issues with wi-if connectivity from Versa to phone, until last week. Done everything everyone else has suggested. Versa won’t pick up the wi-if signal, this was happening before we updated the router, we upgraded the router yesterday and sill the problem persists. Versa picks up no signal from the wi-if router. Everything else from iPads, laptops, iMac, MacBook Pro, Apple TV, iPhones, other mobile phones all are receiving very strong wi-fi connection. 

So frustrated with it not connecting, despite trying everything i can find mentioned here & elsewhere. My husband even rang Fitbit help yesterday who suggested all that we’d tried. Weirdly, it worked for a few hours. Then woke up this morning, time was wrong on Versa, and it had disconnected from the Wi-fi again. 😡

I have no other Bluetooth devices attached to my phone. Even tried to get it to connect to my daughters mobile, which is not an iPhone. She uploaded the Fitbit app, I signed in. Same problem, Versa could not find the wi-fi.

So it’s definitely a Fitbit Versa problem. Last software update from Fitbit was the 23rd of May. I wonder whether this is the cause of the problem, as I’d never had it happen before then. Fitbit Software team please resolve the Versa Wi-fi connectivity issues now. You are driving us all mad 😡 

[Cozza]

Yes Fitbit do read the discussion forums. Sometimes they tell you there is an error, and they are working it. Other times someone from Fitbit will respond with a suggestion. The more votes an issue gets, the more likely Fitbit are to look into. Sometimes Fitbit also combine threads of discussions together, which they notify you of and is normally more likely to be sorted quicker by them. When food logs and calories wont syncing properly, Fitbit resolved the issue, but it took a little while. If you look at a discussion thread whether there is a green tick solution, this is often because Fitbit have solved the issue.

[Rich_Laue]

@Matixmom yes there are a few moderators, but this is a community group composed of fellow Fitbit users that donate their time to help out there fellow Fitbit owners. 

This thread has really become impossible to help out with. 

The OP has two unrelated problems and then decided to add more problems by removing the Versa from their account. 

The second poster says they impaired from the phones Bluetooth then repaired. This repair is impossible for the user to perform, I have no idea what was done here. 

The 3rd post claims to have the same problem, but we don't know what the above problems are. 

The next poster has a sync problem and some type of audio problem, yes it is most likely true that the audio receiver can only connect to one audio player at a time. This is how Bluetooth works. 

Then a few comments and a post as a novel but I can't figure out what the issue is. 

Every post above is asking abouut phone issues but not one post mentions the type of phone? 

Also people do not like their threads being hijacked and it is easier to have one persons problems per thread. 

[Rich_Laue]

WiFi is only used for updating firmware (optional), updating apps on the versa(optional), transferring music. 

WiFi has nothing to do with syncing the tracker. But to get help with WiFi we will need to know at what step the process fails and what errors. 

[sheilajueden]

I called support and they are replacing my fitbit

*Sheila Jueden, Adm. Assistant*
*Cedar Catholic High School*

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[Leros]

Everyone should return their problem Versa. I am returning mine to Costco. I do not want a replacement for this terrible product!

[Matixmom]

I just packed mine up and printed the return label to QVC.  Will be in the mail tomorrow. 

[GlassHalfAsleep]

so not sure if people are having problems with the original setup or not but I found that if my phone was connected to my house wifi then the versa wouldn't find my wifi during initial setup. Really dumb and I can't figure out why but I did what everyone else said 3 times and it was until I disconnected my phone from wifi that the setup finally worked.