help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Excercise not syncing/updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2019 09:28

‎06-11-2019 09:28

I have been doing exercise but since the middle of may the exercise won't update or sync on the app. Anyone know how to sync it?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-12-2019 15:35

‎06-12-2019 15:35

Welcome to the Fitbit Community @Ljlovelock16.

 

I'm sorry to hear that you are experiencing difficulties to transfer your exercises information. If you haven't done it, please follow our troubleshooting steps to resolve syncing issues. 

 

If this doesn't help, please set up your Fitbit Versa as a replacement device by following the next steps:

 

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you keep experiencing difficulties, please let me know which phone do you have.

 

Please don't hesitate to contact us at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes