08-07-2019 06:39
08-07-2019 06:39
So I recently noticed that when I start the tracking of my exercise with the app using the stopwatch icon it no longer shows my hear rate in the details after I stop the event. I also notice that while running my watch (Versa) screen says start exercise app on it. If I do nothing to the watch and stop the app when I am finished, I get all my running details but no heart rate (time in heart rate zones) info. I was curious yesterday so I hit the exercise app start on the screen while running, and now my app shows two events with the same start time but one has the heart rate and time in heart rate zone info like I remember and the other does not. So I assume now that I must use the device to kick off recording my runs in order to get all the data that it used to collect when I manually hit the stopwatch icon in the app from my phone...? Does this make sense to anyone..? Just a weird quirk I noticed stated happening about the beginning of July. Should I turn off automatically start tracking for my runs...? Thanks in advance for those who reply. Have screenshot below
08-14-2019
12:11
- last edited on
01-29-2025
08:20
by
MarreFitbit
08-14-2019
12:11
- last edited on
01-29-2025
08:20
by
MarreFitbit
@JamesV77, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.
Let me help you with your missing heart rate data. This issue is being investigated by the team and hopefully they will have a fix for it soon. I appreciate your patience in this matter.
I'll be around.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
08-22-2019 09:19
08-22-2019 09:19
One other issue I notice when starting exercise tracking from my watch instead of through the app is that I no longer get the .5 mile audible alerts telling me my times...? Not sure why this feature is only available when launched from the phone...? Any help with this would be greatly appreciated.
09-05-2019 05:45
09-05-2019 05:45
Any updates on this issue..? Also the additional information I provided about the time interval notifications missing while running now...? Thanks
10-07-2019 12:58
10-07-2019 12:58
Any updates on this issue..?