Face fell off Versa

[Ksfeline77]

I was just sitting in boyfriend's truck, reached down to get purse, and my face fell off. Tried putting it back on, but won't stay. Is there a way to get this replaced? 

Moderator edit: format

[SunsetRunner]

Hi @Ksfeline77 

Make sure that the bands are attached properly onto your tracker. Feel free to check out the YouTube Video from Fitbit:

YouTube Fitbit - How to switch the accessory bands 

Hope it helps

[Ksfeline77]

I don't need to know how to change the bands.

[SunsetRunner]

When the tracker is under warranty, it's possible to contact the Fitbit Support Team. It's up to them to decide regarding warranty.. 

Best Wishes 🍀

[LizzyFitbit]

Hi @Ksfeline77, welcome on board. @SunsetRunner, it's good to see you here and thanks for trying to help our friend.

@Ksfeline77, thanks for sharing what happened to your Versa's screen and I'm sorry that you've had this experience. Since this shouldn't be happening, I've gone ahead and requested a case on your behalf so our Support team can give you a hand. Please keep an eye on your inbox, you'll get some information about your case. You can also find more about our warranty policies here.

If you need anything else, let me know.