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Firmware update issue on my Versa

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‎12-02-2019 15:53 - last edited on ‎12-03-2019 04:46 by Fitbit Moderator

‎12-02-2019 15:53 - last edited on ‎12-03-2019 04:46 by Fitbit Moderator

Ok so setting up my new Fitbit versa lite and for some reason its getting stuck on a firmware update! Tried all the normal troubleshooting tricks, restarting my phone etc still to help, went on live chat and got through to an advisor who suggested I used a laptop with updated version of windows 10, I don't have this but chat went off before my issue was resolved so I'm currently sitting with a £140 Fitbit watch that I can't use.....help.

 

 

Moderator edit: updated subject for clarity

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‎12-03-2019 04:46

‎12-03-2019 04:46

@Ginge85, it's great to see you in our Fitbit Community. I'm sorry about the firmware update issue that your Fitbit Versa is experiencing. Since our Support team was assisting you via chat, let me go ahead and forward your case to them so they can follow up and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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