Fitbit OS 2.2 - Versa Firmware Release (32.12.19)

[AlessFitbit]

Hi, everyone! I am excited to announce the release of Fitbit OS 2.2! (Firmware Version: 32.12.19) At this time, we've released Fitbit OS 2.2 to a small group of Fitbit Ionic and Fitbit Versa users. 

WHAT'S CHANGED?

Please check out this help article to see what's new in this update.

IS THIS UPDATE AVAILABLE TO ME?

This update has only been released to a small group of Fitbit Ionic and Fitbit Versa users. If you have not yet received an update notification and wish to force the update, you can give the watch a FACTORY RESET and then follow steps 1 - 4 below. Please make sure you sync the watch before performing the reset so that all your current data transfer over. Factory resetting your device clears all data from the watch including music, Fitbit Pay information, and apps. Historical Fitbit data will still be available in the Fitbit App.

HOW DO I UPDATE?

Step by step instructions for updating your Ionic can be found here. We recommend updating your Ionic over a home Wi-Fi network as this can greatly reduce the time it can take to get set up. For more information on connecting your Ionic to Wi-Fi, check out this article.

If you run into trouble updating your Ionic, please follow these steps:

1. Restart the watch. 
2. "Remove" the watch from your account inside of the Fitbit app.  
3. "Forget" the watch from your phone's Bluetooth settings (along with any other Fitbit devices paired to your phone)
4. Try the update again. 

Looking forward to hearing everyone's feedback on the latest release. If you have questions, please let me know in this thread!

[bbbeauti]

 I have the update, and I did not have these problems before the update...at all.

[wiseman13]

Most update issues are clockface or app specific. So depending on what you
use in the Versa you could get the update and have everything work.

[Nu2_4rum]

I don’t have the .19 update yet but a strange thing has happened and it is stranger still that it has happened right now though I can’t see how it could possibly relate to the pending update:

I use the Windows Central watch-face. Ordinarily it reports a bunch of info reliably. But yesterday it started reporting everything as ‘undefined’ except for the battery percentage and ‘0.0 km’. It has never done this before.

Anyway I am looking forward to the update with concern that things may end up worse. As you mention the watch-face and apps as being causes of problems for people who have applied the .19 update, would you care to suggest which apps to avoid?

Sent from Mail for Windows 10

[Marrrmaduke]

@SunsetRunner hmmm you are extremely lucky... No issues... Honestly... You may want to wait and see how the .19 works once it's rolled out to everyone. 

[stevegeb]

I haven’t had any issues since getting the update except that I still can’t get WiFi.

Sent from my iPhone

[meresydotes]

@Nu2_4rum That happened to me once when there was an update for the clock face. You should check in the app if you have an update. For the clock face only, unfortunately!

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and your insight about this situation has been very helpful for them. 

I sincerely apologize for the inconveniences this situation has caused, once we have more information to share with you about when the update will be rolled out completely to all users, we'll make sure to post it here in the official Forums. 

Thanks again for your patience and understanding, I hope you have a great day. 

[Nu2_4rum]

When my watch-face stopped behaving properly, I installed one of the stock Fitbit watch-faces. That worked. So today I switched back to my usual Windows Central one. It is now working ok. I don't know what had upset it, but at least it is ok again, and I will know what to do if it happens again. (Note that I am still on .15, I have yet to received the .19 update.)

[Skaresz]

Ok, guys I just keep on reading these fancy pages over and over still not getting the solution.

My versa is usually unable to connect for music syncing. I have been trying to set it up for days. I had 2 occasions when I was able to transfer 2 tracks before connection crashed again.

I have the latest version of desktop app and my Versa uses version 32.32.10.15. (I can't get what ver 32.12.19 means compare to this). My wifi is excellent and I had no problem setting it up via wifi.

I tought a firmware upgrade may help but I when I try to upgrade my Versa via Phone app, There is no 'pink update button' on the Versa management screen.

If I delete the Versa from desktop app or mobile app, when I want to add it again, it wants to go through the whole first time installation process as I did when I first set it up. Pls help me how to upgrade or to make music sync work. I did all the steps I have found in the last 4! hours in Troubleshooting but my Versa keeps loosing wifi connection, Desktop app can't recognize it than it can.. I have no idea. Thx

[Marrrmaduke]

@Skaresz Try setting up your music on different WiFi. Perhaps at work, at your friend's place or even use your phone's LTE as a hot spot to which you will connect both laptop and Versa. Make sure both devices are very close to the wifi source be it your router or phone.

[jomyjames]

Please have a beta testing group and release to them initially... Once the testing is done release to the actual users so that the real users wont affect with the test releases and the release won't take this much delay..

[InspectrColumbo]

It matches Versa quality😂

[boxall]

Still no update for me. Maybe a good thing? But question is also why?

[Nu2_4rum]

Yeah, I too am still waiting.

Question for MODERATORS: What is the schedule for release of the .19 update? How long before we all have it?

Sent from Mail for Windows 10

[InspectrColumbo]

what are they knocking at each door and hand it over in person? 🤣🤣🤣

[oskirkland]

So, this update clearly doesn't do anything about the phantom step counting? Since midnight the thing recorded 85 steps while sitting on the couch and another 140 or so while laying in bed before sleep. Not impressed.

[Nu2_4rum]

Did they every claim it would?

My assumption was that this was a general bug-fix release.

Sent from Mail for Windows 10

[MarcoGFitbit]

Hello everyone, I hope you're having a great day. 

As always, I would like to thank you for your participation in the Forums and for keeping us updated about this situation. Please note that at this moment we do not have a specific timeframe for when the new firmware update will be released to 100% of users. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. In the meantime, please keep your phone and app updated, we'll make sure to post any updates regarding the firmware update here in the Versa board. 

Happy stepping. 

[Marrrmaduke]

@InspectrColumbo not trying to be inflammatory here but you're off track here. Try actually following the market? 

[InspectrColumbo]

Just good timing of the Charge 3 release. Check again after the holiday season... 2019 looks bleak. Charge 3 will cannibalize Versa completely because Versa will never be a working product. Revenues will decrease rapidly in 2019.