Fitbit OS 4.2.2 - Firmware Release - Versa, Versa 2, Versa Lite

[FitbitCommunity]

Update: This has now released to 100% 

We’re excited to announce that a firmware update for Versa, Versa 2, and Versa Lite will be available soon!  Some of you may already have this update available - if you installed it, let us know what you think!

If you don’t see the update yet, that’s expected. Check the Fitbit app in a few days, and you’ll see a message when you can install the update. We expect everyone to receive the update in the coming weeks. We appreciate your patience while we get this update to all of our customers. 

Did you know that we gradually release our updates? We do this to make sure everything is working just right for you. Sometimes we find an issue and it might take a little longer than expected for everyone to get the update. While you might see suggestions on how to “force” an update, we ask that you don’t try any of these workarounds. Most of the time the update won’t be available and you can lose data or encounter other difficulties. The best way to get the update is to be patient and wait for the update banner to appear in the Fitbit app.

WHAT’S NEW AND FIXED

You can find release notes here.

HOW DO I UPDATE?

You can find step-by-step instructions for updating your Versa, Versa 2 or Versa Lite here.

If you run into difficulty please review these troubleshooting tips. 

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[sedarcy]

I don’t understand how an update can go this badly. Did fitbit just not test it before rolling it out?

It seems like everyone is having all sorts of problems after this update, and there are still many people with unresolved problems after the last update! I was hoping that this update would fix my watch after the last one broke my heart rate monitor. Now, I’m hearing that this update will just break my watch even further and make it useless. Been dealing with this for months now, and it sounds like it won’t be fixed for another few months, if it will be fixed at all.

There isn’t anything customer service can do but send a new watch (which will also break with the update), or give you a discount code so you can put more money towards a newer watch that they might break with updates in a few years. 

I thought Apple was the best at making devices that will go bad once there are newer models. Now, I think fitbit takes the cake! Starting to consider a switch to an Apple Watch because I’m tired of this and there doesn’t seem to be a solution coming soon!

[Catthebrit]

This is what worked for me.

Someone from FB actually posted yesterday to warn against a hard reset, without being walked through it with a company rep.

There is a customer service line and they will attempt to help.

That is the only official comment I have seen.

C

[12391827]

tried a hard reset.. all seemed ok for about 20 minutes and then the heart rate tracker just doubled in bpm while resting for no reason whatsoever and stayed that way.. (versa 1) this firmware has broken the functionality of many early versa models and need to be rectified as soon as possible.

@Fitbit.. please reissue the previous firmware for versa/versa lite and versa 2 users until you have fixed whatever is causing many users devices to become junked by your latest firmware offering.

Moderator edit: merged reply

[HazelM41]

My Versa 2 has now today stopped syncing my steps! I’ve updated the software so what to do next? It’s only a few months old!

[ChelMahBel]

Update: My Fitbit Versa is officially a very expensive pedometer (and I worry based on other posts that even that functionality may stop soon). The heart rate monitor stopped completely yesterday. Other functionality is also no longer working. I’m very upset with how this experience has turned out after I have purchased and used multiple Fitbit’s over the years and am usually ready for a new one before it just doesn’t work adequately anymore. Such a disappointment. 

[SunsetRunner]

My fitbit versa has been losing time since the update....please fix tbis!!

[Scammarota]

Fitbit — I did your versa update and not my battery doesn’t even stay charged for 24 hours….help!!

[Gmamma49]

Hi

My heart rate data did recover but my sleep data still hasn't workedsince the update.  That's one of the main  reasons I purchased it as well.  Let's hope they come up with a fix. 

[sn2019]

I updated my Vesa 2 Friday afternoon and notice my heart rate is about 10% lower than before the firmware update during my morning walk. I tracked my walk by initiating exercise tracking from my vesa and using my phone for GPS. These are not short walks but are several miles long.  

[morgie22]

I did the update and my clock face changed.  When I go into the app it shows that it is uploading the last clock face I had but it just keeps telling me it failed and will not allow me to chose another.  I think it is draining my battery trying to update.  Any help out there for this issue????

[MiksMum]

I had the same issue. The latest update will only let you use clock faces that are by Fitbit. When you go into clock faces the top category is “By Fitbit” choose one of those and it should work.

[morgie22]

Ugh no that's not working. My clock face is defaulted to the original but
it's trying to load a different one.

[Flowman]

Warning followed the flowchart to review my firmware version and now the App automatically opens directly to “New update available” screen and The only option is to Star Update, which I’m reluctant to implement, based on all the negative comments.

I can hardly believe that just following direction to just look up the firmware version would cause the above, but based on the number negative update comments who knows. Besides that, minutes before I had tried four times unsuccessfully to implement the upgrade and had already determined not to upgrade. NOW WHAT DO I DO as I feel trapped.

[KathieB58]

Everything was great guns with my Versa. Sleep score only appeared once since July 24. My heart rate numbers and zone minutes are ridiculously high so something isn't right. I am going to try to reset it and see if that works.

[Valsfedup]

That’s what happened to mine. It’s apparently stuck in a rebooting loop. I’d like to know how they expect you to do a factory reset when the only controls you have access to are the buttons (and even those are only good for turning the watch off). If all I can see is a diamond-shaped dot pattern in irradiated Hulk green interspersed with a black screen, how do I get to the menu to do all the jiggle-the-handle procedures they expect you to try…? If I was in an area with water pressure, I’d drop it into the bowl & push flush; jiggling *that* handle would work as well as anything else has up to now.

I have a Versa 2 that’s about a year old that managed to successfully choke down the update, even though I got the unhappy red X of failure the first time.

What I’ve noticed on these watches is that once in a while, it tells you something “failed” & then at the last minute it decides to grudgingly accept it. (Also, I’d be thrilled if I could get the Ionic to taunt me with its red X this time; at least then I’d know it was responding to *something*.)

Moderator edit: merged reply

[Ember.Fenn]

My sleep data went first (Versa 2) and today my heart rate went bonkers. Thankfully I was at a gym with a nurse and a pulse oximter and we could quickly confirm my pulse was not 212 :0

[VancouverUser12]

I did the update on Saturday, afterwards my screen isn’t working properly. It was randomly vibrating and flicking through the screen at different times. It then would not connect to my phone. I resynced it and updated my phone with customer support and it now is connected but still the touch screen isn’t working correctly and it is randomly vibrating still too. I spoke with support about this and I’m waiting to hear from the warranty department. 
I had zero issues before this update!

[Kara98936]

It killed my screen as well.  It still sends info to the app, but the screen doesn't work at all.  I think I'm done with Fitbit unless they figure out how to fix this.

This is exactly what mine is doing a well. I'm incredibly frustrated with this product!

Mine is doing the same thing along with other problems.

Moderator edit: merged reply

[Dooritos]

Those update is making me lose faith in Fitbit. y clock faces were not working, it looks like it's still trying to update other apps with no success and my battery life went from 3 to 4 days to less than 25 hours.  This is not going to work for me if I pay for the premium sleep tracking if it does in the middle of sleep and tracks NOTHING that 

I am paying for 

It may be time to dump Fitbit and go with another more efficient smartwatch/Fitness tracker.

[UKJogger]

I have a Versa Lite and so far HAVE NOT updated. Having read this whole thread I am pretty sure I won't update at the moment.

Has anyone with a Versa Lite actually had a good experience with the update (i.e screen working, battery life the same etc) ?

As a software developer for embedded applications, I cannot understand how this update went so badly. The company I work for as rigorous procedures for updates, including a full test lifecycle and quality sign off before release to the public. It feels as though this hasn't happened with Fitbit.

If we have a bug or emergency issue to fix, this usually takes us 2 weeks to turn around including rigourous testing. I'm hoping FitBit can do the same.

Is there any comment from Fitbit on this?